1. Introduction
Resoftvoho ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software release management platform ("Service").
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, organization name when you register.
- Authentication Data: Securely hashed passwords or Google SSO tokens.
- Product Data: Software products, versions, features, architecture documentation, and settings you create within the platform.
- Billing Information: Payment transactions processed through our payment gateway. We do not store credit card numbers or bank details — these are handled entirely by our payment processor.
- Support Requests: Subject, description, and messages in support tickets.
2.2 Information Collected Automatically
- IP Addresses: Collected for security (IP whitelisting), audit logging, and access control.
- Activity Logs: All user actions (create, update, delete operations) are logged with timestamps, user identity, and IP address for audit and security purposes.
- Session Data: Encrypted session cookies to maintain your authenticated state.
3. How We Use Your Information
- To provide, operate, and maintain the Service.
- To manage your account, organization, and billing.
- To enforce role-based access control and IP whitelisting.
- To maintain audit trails for security and compliance.
- To process payments through our payment gateway.
- To respond to your support requests.
- To send transactional emails (payment confirmations, account notifications).
- To detect and prevent fraud, abuse, and security incidents.
4. Data Storage & Security
- Database: Your data is stored with encryption in transit and at rest.
- Passwords: Securely hashed using industry-standard algorithms. We never store plaintext passwords.
- Sessions: Secured with signed cookies, SameSite protection, and HTTPS-only mode.
- Access Control: Role-based permissions (Viewer, User, Developer, Manager, Admin) with per-user IP whitelisting.
- Security Headers: HSTS, X-Frame-Options, X-Content-Type-Options, CSP, and rate limiting are enforced.
5. Data Sharing
We do not sell, trade, or rent your personal information. We share data only with:
- Payment Processor: For payment processing (name, email, phone, transaction amount).
- Authentication Provider: For authentication (email, name, authentication tokens).
- Law Enforcement: If required by law, court order, or government request.
6. Data Retention
We retain your data for as long as your account is active. If you cancel your subscription, your data is preserved and accessible if you reactivate. To request permanent deletion of your account and all associated data, contact us at support@resoftvoho.com.
7. Your Rights
You have the right to:
- Access and export your data.
- Correct inaccurate information in your account.
- Request deletion of your account and data.
- Withdraw consent for data processing.
8. Cookies
We use essential session cookies to maintain your authenticated state. We do not use third-party tracking cookies or analytics cookies. No cookie consent banner is needed as we only use strictly necessary cookies.
9. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: support@resoftvoho.com